Not all computer companies can see the big picture, but these guys sure do.
Rick Dawes
Candor Engineering
I would like to share with you our experiences with IT Matters. The entire team at Deepwell Energy Services is one hundred percent satisfied with the expertise and skills offered by IT Matters. As our trusted technology advisor and partner, IT Matters allows us to focus on our core business and remain confident that our systems are performing at their best.
Having a trusted name like Microsoft, providing us with desktop systems through our main line of business applications, is critical to the overall success of Deepwell's core computer systems and business processes. Combining this with the advice of a strong Microsoft Small Business Specialist like IT Matters, is assisting our team of Oil and Gas professionals to achieve our corporate direction and vision.
The energy sector in Alberta is a competitive industry; we rely on our information technology solutions and our trusted advisors to provide us with a advantage over others in our industry.
One of the most important components in our relationship with IT Matters is their energy sector experiences provide our team with valuable direction and guidance. Our implementation of Microsoft Office SharePoint Server, Exchange Server 2003, Microsoft Dynamics GP, and Windows Server 2003 is a great combination of tools we use daily. IT Matters has setup our network, thoroughly and thoughtfully, based on best practices and proven solutions found in the industry, playing an important role our success.
With the tools we have in place currently and what we are planning to install gives us an edge in the marketplace. We rest easy knowing our information systems are completely secured from the threats of doing business in a global economy.
IT Matters understands this, they are not just 'computer guys', they are qualified professionals who understand what it takes to service clients and create a win for everyone on our team.
Kel Reid
Controller
Deepwell Energy Services
Candor Engineering needed some major information technology system changes! Our Linux-based network had become unstable and those challenges were beginning to impact our productivity, stability and, most importantly, the confidence in our systems to be the tool we depend on to provide information to our clients when they need it.
Candor specializes in the design of electrical and instrumentation systems primarily for oil and gas installations in Alberta. With the energy sector heating up in Alberta, we needed a computer infrastructure that could handle the rapid growth and expansion of our ascent to the next level in our business.
This is exactly what we received from IT Matters. Their team took the time to sit down with us to understand our exact current position and where we wanted to expand with the future of our business. This is important, because the technology solution that we required had to fit into our business model-- not the other way around.
IT Matters recommended replacing the Linux components of our network with a reliable, robust and secure Microsoft Windows-based network. The Windows Server System provides us with the core framework to build our new information technology infrastructure. Email is very important in our business. We use email as a tool to communicate with our field teams, around the office and with our clients. When email goes down, we are shut down. IT Matters therefore recommended the Microsoft Exchange 2003 Server as a tool for us to communicate more effectively with our clients, as well as to collaborate internally with our office staff and field teams. In our business, the majority of our employees are on the road. With the Microsoft Exchange Server, we communicate effectively and they have all their information with them through Outlook and Outlook Web Access-- no matter what their location.
Security is a big concern for us, especially when it comes to dealing with client information. IT Matters tackled this challenge for us as well. They recommended the SonicWALL Pro 2040 Total Security solution that keeps us free from virus attacks, spyware and other threats in the world today.
The new implementation of Microsoft Project now allows us to track our projects. As we learn to use this tool, we will continue to rely on Chads expertise to guide us. Thank you to the entire team at IT Matters for their ongoing superb services and understanding of our business needs. Not all computer companies can see the big picture, but these guys sure do.
Rick Dawes
Office Administrator
Candor Engineering
HMA Land Services engaged the services of IT Matters when our IT requirements became more than our supplier at the time could handle. We were experiencing some rapid growth and expansion, and we needed a company that could suggest solutions rather than just react to problems. IT Matters was able to bring forward a plan for our business that would allow us to focus on our core business without worrying about whether or not our network could handle the demands that were being placed upon it.
At HMA, our core competency is the ability to design, implement and manage land programs that support our diverse client needs. Our people are our key resource, and without a network that supports these people, we would not be competitive in the marketplace.
One of the fundamental components of a great supplier like IT Matters, are the relationships that they have developed with their key vendors, like SonicWALL. We were being bombarded with SPAM on our Exchange Server. IT Matters, through their partnership with SonicWALL, invited HMA out to a lunch and learn with Tony Leggio of SonicWALL that allowed us to better understand the advantages of this product in dealing with our email communications challenges.
SPAM issues were rapidly starting to impact our effectiveness as well as wasting our salary budget. It was not only the nuisance of a large amount of unwanted emails coming into our network, the real problem was the impact on the overall productivity of everyone at our company.
IT Matters and SonicWALL recommended the SonicWALL Mail Security 200 SPAM solution to manage this SPAM challenge. Since the implementation of the mail security application, the level of SPAM in our Inboxes has decreased by approximately 90%. All SPAM is tagged as such and routed directly into our Junk E-mail folder, where it can be quickly scanned and then deleted.
Productivity has greatly increased since we no longer have to filter through our inboxes to find good vs bad e-mail. Having IT Matters as our IT resource, combined with the SonicWALL Mail Security System, has been a wise investment for our company.
Carla Hansen
HMA Land Services
Selling Systems is in its 11th year of operations and provides real estate consulting and creative marketing solutions to development clients in the areas of single family, multi-family and land development. Our services include real estate research, development consulting, design and advertising and sales execution. Our clients have development projects in all parts of Alberta including Calgary and Edmonton, as well as B.C.'s interior and Okanagan regions.
The recommendation of Microsoft Windows 2003 Small Business Server Release 2 fit our needs exactly. Selling Systems runs a mixed network of Windows desktop systems combined with Apple Macintosh systems and the Windows Small Business Server allows us to share files easily across all of our computer systems, email with clients, vendors and within our team and ensure that all of our intellectual property is secured from unauthorized access. With their recommendation of the Microsoft-based solution, we now have the foundation we needed to move ahead with collaboration of business information with our staff and clients through SharePoint services included with the Small Business Server. IT Matters is able to ensure that all of these functions happen as they should and are supported when support is warranted.
IT Matters partnership in the Microsoft Small Business Specialist community is a great asset to our support team, without this community backing them, they may just be another computer support company, but they are NOT! I dont know much about how the SBSC community works but I am sure glad they are part of it. Their depth of resources is fantastic to the support of my business.
We would also like to acknowledge Fabio Franco for all the hard work that he has put in to ensuring that our computer systems remain operational. We are not in the business of fixing computers. The Windows Small Business Server 2003 R2 and all wonderful tools included with SBS ensure that our business stays up and running, and most importantly there when we need it the most.
Jay Park
Selling Systems Inc.
I would like to express my thanks to you and your entire team at IT Matters for a fantastic job, and especially to your technical team, who has proved his professionalism and competence, in taking care of our entire technology needs.
Arcan has experienced a significant growth spurt over the past few months, this combined with an office move, and investment in new information technology systems, has put our reliance on Our IT infrastructure in the forefront of our business.
Our Company relies heavily on our Microsoft Windows 2003 network infrastructure to run everything from Our electronic mail system using Microsoft Exchange Server 2003, to our custom built application, which Dynawise developed for our internal use. IT Matters was a great fit with this project, since they understood what investment was needed to have a custom application developed by another Microsoft Certified Partner. IT Matters recommended the Windows Mid Market bundle to fit our needs. We now have 5 Microsoft Windows Server 2003 systems in place.
We also appreciate IT Matters' expertise when it came to securing our network from the threats which exist on the Internet today. We are now protected from viruses, spy ware, intrusion, content and SPAM using the SonicWALL product lines. IT Matters recommended the SonicWALL Pro 2040 Total Secure Firewall and the SonicWALL Mail Security appliance to protect us. Electronic communications is vital to our success.
IT Matters is aware of how important it is for us not to be down all, thus allowing for effective operations of Arcan. Your team has proactively addressed all potential sources of outages, that may cause downtime or slowness, in our ability to respond to our field staff, joint venture partners and any other business contacts we need to exchange information with on a daily basis. With the SonicWALL security systems combined with Microsoft's Operations Manager, found in the Mid Market bundle, Arcan Resources can carry on with our business of finding oil and gas in Western Canada.
Ed Gilmet
President and Chief Executive Officer
Arcan Resources Ltd.
The team at Good Earth Coffeehouse and Bakery would like to extend our congratulations to everyone at IT Matters on your recent achievements in the Microsoft Partner Community. It is great when you are recognized at this level.
Good Earth Coffeehouse and Bakery is extremely pleased with the service we receive from IT Matters Inc., and your staffs expertise is second of none. The professionalism Colin Knox, Ryan Barker and all the members of your team has shown Good Earth is fantastic and they continually demonstrate their technical expertise every time they step foot into one of the many Good Earth Cafes across Calgary.
Our Company was originally setup in a Peer to Peer network with a simple network topology. When we started to expand to multiple locations across Calgary, our needs for a computer network required a system flexible enough to grow with us as required. IT Matters recommended the Microsoft Small Business Server 2003 as a solution to meet our immediate needs and allows the system to grow with us.
IT Matters has been with us every step of the way. We appreciate IT Matters has obtained the required competencies within the Microsoft Partner Program and understands the needs of a Small Business. They have worked hard to form strategic alliances and partnerships with many firms; making it an added benefit in having IT Matters take care of all our computer needs.
Thank you for providing the quality of service we require, allowing Good Earth Coffeehouse and Bakery to focus on what we do best.
Nan Eskenazi
Vice President, Marketing
GOOD EARTH COFFEEHOUSE AND BAKERY
University Technologies International Inc. (UTI) would like to congratulate you and your entire team on reaching your fifth year of providing excellent computer and network services to our firm and to many other firms in the Calgary marketplace.
Over the past 2 years, IT Matters has worked with UTI to provide us with great quality solutions and service that have helped us surpass our goals. As a small business with complex IT issues our service representative, Mario Bargetzi exceeds our needs regularly when dealing with us on technical issues. He has also played an essential role in assisting our team with planning our future solutions and requirements. Marios service combined with the entire IT Matters team has delivered to UTI high value, and a first-rate return on our technology support investment. The team at IT Matters has shown UTI that they possess an extremely high level of knowledge in the solutions that they offer.
IT Matters is outstanding in terms of their responsiveness, flexibility and how pleasant the company is to do business with. Everyone at IT Matters; from the sales people, field technicians and accounting staff; share these common strengths, and UTI has utilized their knowledge extensively. UTI has come to rely on IT Matters as an integral part of the UTI team.
UTI would like to thank IT Matters for everything the team has done for UTI since we started this working relationship. As our company continues to expand and evolve we look forward to continuing the great relationship we have started and receiving the excellent service that will get us through our next stage of growth. Congratulations again on a job well done.
Cheryl Whyte
Vice President, Finance and Administration
University Technologies International Inc.
I would like to take this opportunity to thank IT Matters for the flexible options and innovative solutions that you and your team provided to Trimble Engineering during our recent server and network upgrade. Your teams extensive knowledge of technology and common sense recommendations have proven invaluable in meeting our firms business needs.
The entire team of IT Matters deserves recognition. Their depth of knowledge and organized approach to our project, from the initial proposal stage through implementation, was critical to the success of the project. Your expertise has allowed us to focus on providing professional engineering services without concelil for the reliability or effectiveness of our IT solution.
In particular, Kentas networking and security expertise and Eltons ongoing personable and effective support have made the entire implementation a success.
We value our long standing relationship with IT Matters, dating to 2001, and appreciate the loyalty and service that we have received from particular IT Matters executives since 1999. You and your team have been there when we needed you most and its comforting to know that IT Matters has our back when it comes to IT services.
Yours Truly,
Stephen Trimble, P.Eng.
President
Trimble Engineering Associates Ltd.
Ross Energy started working with IT Matters when both our companies were in the early growth stages. IT Matters has been a key part of our company's success as we have grown over the past few years.
Ross Energy Services is a service based organization that places field resources for the energy sector around drilling and completions. Our computer systems are a major part of our business and we have come to rely on them very heavily over the past few years.
IT Matters has been able to identify area within technology that enables us to:
- reduce costs associated with computers
- increase productivity of our staff
- improve our overall bottom line.
The most important benefit to me as the President of the company is that our relationship with IT Matters has allowed me to take IT off my daily worry list. I can focus on the success of my business knowing that the information technology system in place will be there when we need it.
Sincerely,
Mark Ross, P. Eng.
President
Ross Energy Services Ltd.
It is my pleasure to take this opportunity to recognize and congratulate IT Matters on reaching their fourth year of providing business with incomparable IT support and service. You and your team have reason to celebrate this high point and should feel very good about the accomplishments you have achieved overall as a Calgary-based information technology corporation.
During ExAlta's start up phase in March of 2002, one of our initial tasks was to find an IT service we could depend on and, needless to say, we have trusted IT Matters ever since. IT Matters presents us with a commitment, providing the best possible technology service solutions at a cost we could afford.
ExAlta's objective is based on continuous growth and development and IT Matters has been with us every step of the way. As ExAlta continues to grow, IT Matters' dedicated service solutions have taken us to new levels, maintaining proven and affordable network solutions on which we have come to depend on. You and your team have proven to extend superior and prompt customer service to our company and continuously provide us with up to date, cost effective IT options and investments.
We also appreciated the association IT Matters has with various Oil & Gas software companies allowing us to gain optimal value from our mapping, economic and land application requirements.
Again, I extend my best wishes to IT Matters and can only expect you and your team will continue to deliver ExAlta with exceptional IT services in the years ahead.
Sincerely,
James S. Blair, President and CEO
ExAlta Energy Inc.
I would like to express my sincere thanks to your team for the smooth transition to our new and improved network. Until recently, our network was unreliable and we would lose critical e-mails because of improper configuration and setup on our mail server. This is a critical part of our business and we lost a tremendous amount of confidence overall in our network systems. This was coupled with the fact that our business had just gone through a tremendous amount of growth over the past year, and we had outgrown our original network plan. We decided at this point to switch service providers and after much research and deliberation, hired IT Matters. Your team of specialists came highly recommended.
It was time to upgrade our network, and with the recommendations IT Matters made to enhance our computing environment, HMA decided to move forward. With a project plan in place, your technicians, Aaron and Mario, worked relentlessly and in the space of one weekend we migrated to the new environment with very few problems. By Monday, we were back up and running and to-date are experiencing only typical user issues that were caused by improper setup from our last service provider. It was obvious that a significant amount of planning and organization went into this project, and it was orchestrated with great attention to detail. Due to the carefully coordinated preparations, all our technology problems were migrated with the least amount of impact to our business.
We appreciate the care and attention to detail that Mario has shown towards us, and we are pleased that we chose IT Matters as our IT service provider.
Great job!
Carla Hansen
Business Support Specialist
HMA Land Services
